1.Who we are
Integra Motors Garage ("Integra Motors", "we", "us") operates an auto repair workshop and genuine spare parts shop located opposite Galleria Mall, Karen, Nairobi, Kenya, and the website integramotors.co.ke. You can reach us on +254 748 813 909 or at info@integramotors.co.ke.
2.Acceptance of terms
By using this website, booking a service, or purchasing parts from us, you agree to these terms. If you do not agree with any part of them, please do not use our services. These terms apply alongside any written quote, invoice or service agreement we issue for a specific job.
3.Garage services
- Bookings. Service bookings made online, by phone or by WhatsApp are requests; we confirm the date and time before they are final.
- Diagnosis and estimates. Where possible we provide a written estimate before starting work. Estimates are based on inspection and may change if additional faults are found once work begins; we will contact you for approval before carrying out additional work or incurring additional cost.
- Your approval. We only proceed with repairs you have approved. Approval may be given in person, by phone, SMS, WhatsApp or email.
- Parts used. Unless agreed otherwise, we fit genuine or original-equipment-quality parts sourced through legitimate supply channels.
- Completion times. Estimated completion times are given in good faith and may change where parts availability or additional faults affect the work.
4.Parts orders & delivery
- Orders. An order placed through our online shop, by phone or by WhatsApp is an offer to purchase. We confirm availability and price before dispatch.
- Pricing. Prices are quoted in Kenya Shillings (KES) and may change without notice until an order is confirmed. Obvious pricing errors may be corrected before dispatch.
- Compatibility. Part fitment depends on your exact vehicle model, year and chassis. We help confirm compatibility before purchase; please provide accurate vehicle details.
- Delivery. We deliver across Kenya using third-party couriers. Delivery times are estimates, and risk in the goods passes to you on delivery.
- Collection. Parts may also be collected from our Karen workshop, where fitment can be arranged.
5.Payments
We accept cash, M-Pesa, Airtel Money, Visa, Mastercard and bank transfer. Payment for parts is due before dispatch or at collection. Payment for garage services is due on completion of the work, before the vehicle is released, unless agreed otherwise in writing.
6.Returns & exchanges
- Contact us before returning any item so we can confirm the return and how to send it.
- Parts should be returned unused, unfitted and in their original packaging, together with proof of purchase.
- Electrical and electronic components that have been fitted or connected are generally not returnable, as their condition cannot be verified after installation. This is standard practice in the parts trade.
- If we supplied the wrong item or the item is defective on arrival, we will exchange it or refund it.
- Nothing in these terms limits your rights under the Consumer Protection Act of Kenya.
7.Warranties
- Workmanship. Our repair and service work carries a workmanship warranty. The scope and duration for your specific job are stated on your invoice or service record.
- Parts. Parts carry the manufacturer's or supplier's warranty where applicable.
- Exclusions. Warranties do not cover normal wear and tear, consumables, damage from misuse, neglect or accident, or faults caused by work later carried out elsewhere.
- To make a warranty claim, contact us with your invoice details and, where possible, return the vehicle or part to our workshop for inspection.
8.Vehicles left with us
- Please remove valuables from your vehicle before drop-off. We take reasonable care of vehicles in our custody but are not responsible for personal items left inside.
- Vehicles should be collected promptly once work is complete and paid for. We may charge reasonable storage for vehicles left uncollected for an extended period after we notify you that the work is complete.
- We may drive your vehicle for the purpose of diagnosis and post-repair road testing.
9.Limitation of liability
To the extent permitted by law, our liability in connection with any service or sale is limited to the amount you paid for that service or item. We are not liable for indirect losses such as loss of use, loss of income or consequential damage, except where such liability cannot be excluded under Kenyan law. Nothing in these terms excludes liability for fraud or for death or personal injury caused by negligence.
10.Privacy & personal data
We collect and use personal information such as your name, phone number, email and vehicle details to provide our services, process orders and communicate with you. How we handle personal data is described in our Privacy Policy, which forms part of these terms. We handle personal data in line with the Data Protection Act of Kenya.
11.Website & content
The content on this website, including text, images, logos and guides, belongs to Integra Motors Garage or its licensors and may not be reproduced for commercial purposes without permission. Product names, brand names and logos of vehicle manufacturers appear for identification purposes only; we are an independent workshop and parts supplier and are not affiliated with or endorsed by any vehicle manufacturer.
Information in our guides and blog is provided in good faith for general information. It is not a substitute for a professional inspection of your specific vehicle.
12.Governing law
These terms are governed by the laws of Kenya, and any dispute arising from them is subject to the jurisdiction of the Kenyan courts. We prefer to resolve issues directly, so please contact us first and give us the opportunity to put things right.
13.Changes to these terms
We may update these terms from time to time. The current version, with its "last updated" date, is always published on this page, and changes apply from the date they are posted.
14.Contact us
Questions about these terms, an order or a repair? Call +254 748 813 909, email info@integramotors.co.ke, message us on WhatsApp, or visit us opposite Galleria Mall, Karen, Nairobi. Business hours are Monday to Friday 8:00 AM to 6:00 PM and Saturday 9:00 AM to 5:00 PM.